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FRONT DESK

Three doors in.
Pick the one that's yours.

Whether it's a wobbly parcel, a stockist enquiry, or just a hello — pick a tag on the left and the right form changes to match. No routing through a general inbox.

Say hello

Reply within 2 business days

For anything that doesn't fit a neater box — a question about
materials, a note on something you made with one of our pieces, or a correction if we got something wrong.

SEND MESSAGE Or write directly to info@xlab.com

Order help

Have your order number ready

For returns, exchanges, or anything that arrived less than perfect.
The faster you can share your order number, the faster we can sort it.

SUBMIT REQUEST Returns accepted within 30 days of delivery

Stock or collaborate

We ready every note

Shop owners, press, and studios we might build something with —
this one goes straight to the founders, not a shared inbox.

SEND ENQUIRY We reply to trade notes within a week

Reach Us

Two offices, one team

Whether you're across town or across the world, there's a local line ready to pick up.

US Office Texas
7020 Napa Valley Dr,
Texas, USA
Nepal Office Kathmandu
Master Marg (Way to Syuchatar),
Kalanki, Kathmandu